Thank you for choosing to shop with Papa Bear Botanicals! If for any reason you are not happy with your order, we are here to help.

Shipping Policy

We generally ship all items within 1 or 2 business days of receipt and acceptance of an order. We currently only ship to addresses located within the United States.

All shipping is currently through the U.S. Postal Service, and packages may be tracked through their website. Orders are shipped via U.S Postal Service priority mail and are generally delivered within 2 to 3 business days. Papa Bear Botanicals requires a signature at delivery for all orders exceeding a value of $250 or more.

Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Papa Bear Botanicals is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.

Lost Packages

If a package gets lost in transit, Papa Bear Botanicals will not be responsible if the tracking information says the package was “delivered”, which means the U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with family member, housemates, and neighbors to see if they received the package and failed to inform the intended recipient.

Refund Policy

We strive to provide the highest quality products and are confident enough to offer a refund on your purchase if you are unhappy with the quality of the product for any reason. To request a refund, just contact us within 60 days of the original order date. We will be happy to discuss any issues that occurred and will work diligently to resolve any problems you may have experienced. All refunds will be refunded to the original form of payment.

Refund and return policy is limited to products purchased through the website. If your product was purchased through a distributor or retailer, you will need to go back to your original purchase location for any refunds and returns.

Contact Us

If you have any questions or problems, please contact us:

  • By email:
  • By phone number: (888)299-2327